Apply the normal 'sense test', and be very careful paying for anything via bank transfer. TSB Bank plc. Registered in Scotland, no. Account security and fraud. Recent Posts. They aim to improve your online safety, and improve confidence of consumers and small business (SMEs) online. Transaction carried out over a Post Office counter: POS: Point of Sale/Debit Card Transaction: A purchase made with your debit card e.g. I have not used the card on the date specified and I have never heard of the company taking the money. Ask you to download ‘remote access software’ such as ‘Teamviewer’ on your computer - but other software may also be mentioned. Open 24/7. An 'unauthorised transaction' is a payment which you did not consent to. We’ve noticed an increase in customers receiving text messages telling them that they are eligible to apply for the NHS COVID-19 vaccine. All too often people who have money taken out of their account by fraudsters have to fight to get it back. You can also notify us in writing or online by following the instructions below. Check for misspellings and grammatical errors, Doesn’t look right? Take care of your day-to-day banking when you need to. Always be suspicious of unsolicited phone calls. Fraud Prevention Centre At TSB we are dedicated to protecting your accounts. This software provides remote access to the criminal, who will then target your bank account. From UK – 0345 603 0955 O/Seas - +44 (0) 1539 741478. A genuine caller will never ask you to move your money to another account. You should notify your credit card provider of the disputed transaction as soon as you realise there's a problem. 2. Call us straight away and report the message. Find answers to most popular security questions here, or ask your own. To request a reimbursement,... view full article. If you bank with TSB, rest assured that you are protected by our Fraud Refund Guarantee. Lost or stolen cards outside of these hours: 0800 015 0030. There are a number of reasons why a transaction might seem unfamiliar. Lines are open 24 hours a day, 7 days a week. Appearances can be deceptive (Caller ID can be easily spoofed), so if you have concerns, call the organisation back on the number listed on their website, or if it’s your bank, use the number on the back of your card. This is where you should report fraud if you have been scammed, defrauded or experience cyber crime. Is it from an email address ending in “tsb.co.uk”? If you keep tabs on your bank account and check your transactions regularly, you may one day see signs of an Faster Payments, once sent, cannot be cancelled. The process of disputing a transaction. Please speak to an adviser for more information. QuickBank. I too have seen a pending transaction on my bank statement this morning. A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Balances & Transactions data export file in Commercial Banking Online contains 8 fields with key transaction information, balances through the day and opening and closing ledger balances. [remitter name] fpi [remitter reference] [unique fps transaction id] [remitter sort code] [fps code] [transaction date and time] example. Talk directly to our dedicated Business Help Team on 1890 500 177 or +353 1 2151363 about your accounts, transactions, applying for a loan or booking an appointment in your local branch to speak to an SME advisor. If you bank elsewhere, refund policies differ widely - but in any case, don't delay. Forward any suspicious emails to emailscams@tsb.co.uk. Rule out some possible issues. Mon-Fri 8am-5pm UK time. Sometimes you'll find transactions can appear under the parent company name or another trading name, Check your calendar to see where you were that day, Still concerned? Use a physical card to withdraw money at a cash machine of your day-to-day when. 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