La Quinta, CA 92253. In long, at Silver. In short, the SilverRock Customer Service Representative is responsible for taking inbound phone calls, explaining and answering questions regarding the customer's warranty. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. Excellent work environment, room to grow, abundant overtime. availability and to confirm requested repairs can be handled at their location. In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. SilverRock Repairs | Coverage. SilverRock provides basic warranty services through its 144 affiliated dealerships. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best . The Silver level of service covers all of the systems under the Bronze plan and adds five additional systems including Steering, Brake System, Electrical, Factory Installed Air Conditioner and Front Suspension. SilverRock Inc. | 1,334 followers on LinkedIn. Our goal is to keep it simple and focus on providing Silver. And on average, this warranty is not a good financial decision since the repairs costs are only $200 expected vs. $500 cost. www.silverrockinc.com\n\nSilverRock is a technology oriented company looking to innovate the warranty industry. This is a "worry-free guarantee" that covers every repair on all assemblies of your car for the first 100 days or 4,189 miles (whichever comes first) that you own it. Silver Warranty Coverage. Carvana customer service wanted me to speak to their warranty company, SilverRock, but I had no desire to speak with them again after the tires incident. 877-584-3848 Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility Or Call 888-781-5649 I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. We pride ourselves on delivering world-class customer service with a focus on growth and continuous improvement of our organization. My warranty was cancelled and a balance of $411.17 was sent to Bridgecrest on 9/3/21. Carvana is a retailer of used automobiles with coverage across America. (760) 777-8884. . SilverRock is the exclusive vehicle warranty provider for both DriveTime and Carvana. DriveTime Repair Process. In April 2021, the city of La Quinta issued a notice of default to the developer, Robert Green Company, over project. Carvana's limited warranty is the basic warranty that you'll get if you buy your car from Carvana. In an effort to provide you with the best possible service, one of our Team Members will contact you within 24 hours. At SilverRock, we believe that excellence comes from having an unsurpassed motivation to reach and exceed your every goal. Contact SilverRock Customer Service DriveTime. Moving forward in your career will mean you have to put forth the effort to grow both personally and professionally. _____ Customer Signature _____ Date _____ Co-Customer Signature _____ Date . How can I get a rental vehicle? searchclose. drivetime warranty sucks. We pride ourselves on delivering world-class customer service with a focus on growth and continuous improvement of our organization. I took the car to Drive Time's authorized repair shop and paid the 50 to have them check out the car. As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best . Robert Green, president and CEO . We recommend getting in Contact with Silverrock, our trusted warranty partner, to help resolve your concerns. 79179 Ahmanson Lane. Get details for SilverRock Inc.'s 4 employees, email format for silverrockinc.com and phone numbers. Silverrockpartners.com Cons. Learn more about the different types of car warranties here . Date: ___/___/___ RE: Reimbursement Request . Backed by the DriveTime family of brands and driven by 25 years of experience . Carvana acts as the sales outlet for these vehicle service contracts. For instant self-service visit silverrockhelp.com to find a repair facility and see FAQs. DriveTime Automotive Group. I'd really like to buy this car from Carvana but am stuck in a weird loop with them. Our teams are empowered by our commitment to support and develop them at every level. Carvana Extended Warranty Review. Any part not covered by, or excluded by the original vehicle manufacturer's warranty. 1. SilverRock is backed by a $4.5 Billion finance company that also owns 144 auto dealerships. You will then be able to get approval to authorize repair. Date: ___/___/___ RE: Reimbursement Request . Driven by 25 years of experience our goal is to provide the best customer experience . Any major mechanical issues are covered within this timeframe. SilverRock is a technology-oriented company on a mission to disrupt the warranty industry. SilverRock is backed by a $4.5 Billion finance company that also owns 144 auto dealerships. This coverage is available to all customers for the first 30 days / 1,500 miles after purchase. Rock, we set out to simplify the overly complex and frustrating world of automotive warranties. My daughter just bought a car from Carvana, and we are having a variety of issues. Took the vehicle to Pep Boys for diagnostic and found both engine sensors need to be replaced. Driven by 25 years of experience our goal is to provide the best customer experience . www.silverrockinc.com\n\nSilverRock is a technology oriented company looking to innovate the warranty industry. Odometer failure. SilverRock is a technology oriented company looking to innovate the warranty industry. Question. SilverRock is a tech-focused company reinventing the warranty industry. Thanks for any advice for this first-time car purchaser. Contact SilverRock Customer Service DriveTime. Driven by 25 years of experience, our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. Rock Customer Service Representative is responsible for taking inbound phone calls, explaining and answering questions regarding the customer's warranty. Get reimbursed for car rental/tow services Visit forms.silverrockhelp.comto fill out the Reimbursement Request Cover Letter. Repair or replacement of any covered part if a breakdown has not occurred or if the wear on that part has not exceeded the field tolerances allowed by the manufacturer. In technical terms we are marketing Vehicle Service Contracts or in California Mechanical Breakdown Insurance (Vehicle Service Plans). Silverrock Automotive is a Trademark by Silverrock Group, Inc., the address on file for this trademark is 1720 W. Rio Salado Parkway, Tempe, AZ 85251 Silverrock, the warranty company for drive time, stated there was no coverage for these parts. SilverRock Inc. | 1,334 followers on LinkedIn. warranty, insurance and theft recovery products to consumers as a result of Cox Automotive's strategic investment in SilverRock Holdings, LLC. SilverRock project update Aug 2021 Download. info_outline Repair shop wait times may vary. Headquarters: PO Box 29087, Phoenix, Arizona, 85038, United States. Please contact shop for appointment. The company prides itself on customer service and streamlined claims processes. SilverRock, part of the DriveTime family, is a technology oriented company on a mission to innovate the warranty industry. I ended up submitting receipts to Carvana for the rear brake job as well as a nav system update, which they accepted, and will reimburse. Contact the repair facility to schedule an appointment & inform them that you have a warranty with SilverRock™ Once the mechanic completes the diagnostic, the repair facility will need to contact SilverRock™ at 1-866-628-3905 SilverRock™ will pay the repair facility for all covered repairs and you are good to go! If you are unsure which warranty you have, please review your contract. All requests will be evaluated in accordance to your contract to determine if they are eligible for reimbursement. refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Call SilverRock at. SilverRock Automotive, Inc. PO Box 29060 Phoenix, AZ 85038 REIMBURSEMENT REQUEST COVER LETTER . menu. SilverRock is backed by a $4.5 Billion finance company that also owns 144. Any part not covered by, or excluded by the original vehicle manufacturer's warranty. We offer a variable range of ancillary products and administration services including: vehicle service contracts, GAP coverage, vehicle theft. We pride ourselves on delivering world-class customer service with a focus on growth and continuous improvement of our organization. SilverRock is backed by a $4.5 Billion finance company that also owns 144 auto dealerships. On review site Trustpilot, Carvana fares somewhat better, with a score of 3.6 out of 5.0 based . SilverRock is the exclusive vehicle warranty provider for both DriveTime and Carvana. CarvanaCare Limited Warranty 100 Days/4,189 For covered repairs that disable your vehicle, SilverRock will reimburse your rental . Get a Quote Customer Complaints 278 complaints closed in last 3. The claims and customer support center is open 24 hours a day and 365 days a year. SilverRock is the exclusive vehicle warranty provider for both DriveTime and Carvana. SilverRock is a relatively new company in the Ancillary/Extended Warranty business that has experienced a lot of growth over the past year and a half. 888-781-5649 I Need to Report a Total Loss or Ask a Question About GAP Coverage If you have GAP Coverage and experience a total loss, call SilverRock below. Definitions (this is more detailed and uses the legal language out of the Limited Warranty). Carvana is a retailer of used automobiles with coverage across America. Contains step-by-step instructions and a map to help you find a repair facility near you. If there are any lingering concerns about the trim level or registration, please do not hesitate to call us at (800) 333-4554. Dear Customer, Please use this form as a cover letter to submit your reimbursement request. Read more. Carvana Extended Warranty Review. I purchased a 2013 Chevy equinox May 29, 2021. The limit on this reimbursement is up to $25.99 per day for a maximum of 5 days per breakdown or series of breakdowns related in time or cause. Carvana acts as the sales outlet for these vehicle service contracts. View location on Google Maps in a new tab. SilverRock is a growing company with lots of potential! I/We understand a cancel fee may apply and I/we may refer to the contract for more details. Purchased and was provided silverrock insurance on 9/23/21. Unlike Carmax, Carvana does not have physical spaces with on-site repair services. Warranty. The company offers a range of auto-sales service products, including extended warranties, gap coverage, and vehicle theft protection. Hello Gussie, Thank you for submitting your questions. Odometer failure. In long, a t SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. Explore more on it. Olson Construction is handling the build-out. My engine light came on in August. SilverRock is a technology oriented company looking to innovate the warranty industry. According to the Better Business Bureau, the company has an average rating of 1.22 stars out of five. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. Surprisingly no option for remote work, even a day or so per week that would save time and money for commuters. How Do I Use Road Side Assistance (towing, fluids, battery) Please call 888-300-8607. One optional product that Carvana offers is its vehicle service contract, Carvana Care. We're driven to be the best place for talented professionals to build . Our goal is to keep it simple and focus on providing Silver. Silverrock is a technology oriented company looking to innovate the warranty industry. For more information about the limitations of rental reimbursement, please contact your warranty administrator, Aeverex or SilverRock. In long, at Silver. I purchased a car from Drive Time in Las Vegas, Nevada. Contact Us. Frustrating manufacturer v SilverRock warranty customer service loop - advice? If your odometer fails, or for any reason does not record the actual . We offer a variable range of ancillary products and administration services including: vehicle service contracts, GAP coverage, vehicle theft. Coming to work at SilverRock means that you will be challenged to grow. Find a Repair Facility Or Call 877-584-3848 Aeverex Warranty (purchased before 11/1/2016): Find an Aeverex Repair Facility Or Call 888-781-5649 I Need to Report a Total Loss or Ask a Question About GAP Coverage As motivated as we are to provide the best service possible to our customers, we are just as focused on making this the best . (760) 777-8884. SilverRock's innovations in the warranty industry make it a great fit for our customer-focused company," said Mark J. Bollman, President of Creative Colors International. Explore more on it. Pros. Contact SilverRock by text Text 844-203-3176 to get help from a live agent, or visit SilverRockHelp.com to find a repair facility and/or view your coverage. Contact SILVERROCK INC. You may reach us at (877) 584-3848. customerservice@silverrockinc.com. ATLANTA, January, 28, 2016 - GO Financial and NextGear Capital affiliated dealers will soon be able to offer warranty, insurance and theft recovery products to consumers as a result of Cox Automotive's strategic investment in SilverRock Holdings, LLC.The company announced today its acquisition of a minority interest in SilverRock Holdings, majority owned by Ernest Garcia and Ray Fidel of . Carvana Limited Warranty Claims Process If your vehicle suffers a mechanical breakdown, your first job is to make sure your car suffers no further damage. In short, the SilverRock Customer Service Representative is responsible for taking inbound phone calls, explaining and answering questions regarding the customer's warranty. Overseeding Schedule 2021 (Golf Course, Driving Range and Restaurant Closed) Close October 4, 2021. Limited Warranty items covered for the first. Call 877-584-3848 I Need to Report a Theft or Ask a Question About the GPS Program SilverRock General Information Description. SilverRock is a scam Do not buy this warranty Bought a car in February of 2018, a Nissan Versa Two months later the transmission needed to be replaced After daily phone calls from myself and the mechanic, three weeks later the transmission arrived from a third party vendor November 16, 2018, transmission needs to be replaced AGAIN! 2. SilverRock has an even lower customer review score of 1.23 out of 5 based on more than 200 reviews. Repair Facility Locator. SilverRock is a relatively new company in the Ancillary/Extended Warranty business that has experienced a lot of growth over the past year and a half. Contact Information PO Box 29087 Phoenix, AZ 85038-9087 http://www.silverrockinc.com (877) 584-3848 Want a quote from this business? Unlike Carmax, Carvana does not have physical spaces with on-site repair services. Mario Smith / October 26th, 2017. BlueShore Insurance Company is a Texas domiciled property and casualty insurance company (formerly Pathfinder), founded in 1986. Employee (Current Employee) - Mesa, AZ - March 16, 2018. Saturday, December 25, 2021. SilverRock is the exclusive vehicle warranty provider for both DriveTime and Carvana. SilverRock, part of the DriveTime family, is a technology oriented company on a mission to innovate the warranty industry. SilverRock Grill is open for breakfast and lunch daily from 6 am to 2 pm with outdoor seating and indoor seating. The phone numbers are listed below. Driven by 25 years of experience our goal is to provide the best custom. SILVERROCK INC. DriveTime customers, visit silverrockhelp.com to find out what to do if your vehicle is in need of repair. Have your vehicle towed to a repair shop and contact SilverRock at their claims number (866) 628-3905. SilverRock is a tech-focused company reinventing the warranty industry. Our goal is to keep it simple and focus on providing . 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