Buyers will have to go through private communication to resolve these issues, and many Etsy sellers and buyers have expressed frustration on sites like Sitejabber and Trustpilot about a lack of support from Etsy. Is Etsy legit? If the site wants to see a decrease in negative Etsy.com reviews, it should work toward creating a blanket return policy, reconsider its review system, and focus on supporting both Etsy sellers and buyers to generate a more positive shopping experience. When a buyer can leave a review is based on the delivery date or estimated delivery date of the order and expires 100 calendar days from that date. These payment methods all fall under Etsy Payments (the new version of what used to be called Etsy Direct Checkout), which provides a safe and secure way to pay the seller. Other sellers say that they wish Etsy would do more to alert customers to potential shipping delays, instead of putting the onus on sellers. The Insane Amount of Labour. Click to view AdvisoryHQ's, ► Get Featured on AdvisoryHQ. We’ll discuss that next. Etsy sellers can, however, report particularly inappropriate reviews that they feel are violating the Etsy.com rules and regulations for leaving reviews. I opened a shop a few months ago. Rating: Good. Learn what to do if you receive a negative review. https://www.madeurban.com/blog/is-selling-on-etsy-worth-it-in-2019 Etsy itself does not have a blanket return policy; instead, it leaves return policies to the discretion of individual shop owners. What About Etsy Reviews from a Seller’s Standpoint? Etsy itself is a legit site. Yes, in terms of payment security and buyer protection tools. Processing time is the length of time it takes sellers to ship an item from the time the order is received. When a review is left, the buyer's profile information will be publicly displayed in the seller's reviews. When questioning, “Is Etsy safe?” or “Is Etsy legit?” our Etsy review takes into consideration the ways in which a buyer can make a payment and if there is buyer protection in place. Another popular online marketplace that you must have heard of is Etsy. Go to your reviews on Etsy.com or the Sell on Etsy app. Suddenly, on the 30th December my shop … From the seller perspective, there are several negative Etsy reviews from Etsy sellers that state growing issues with copyright infringement, an influx of non-handmade goods, and a general lack of support from Etsy as a company. Five (5) business days are automatically assigned if the seller does not provide a processing time for the order. The website has its own shop review system in place and this brings many advantages for both sellers and buyers. Just like buyers, sellers should have the ability to address –and potentially resolve– a negative customer experience, both privately and publicly. From shop EmilyJaneOrganizes. Many are exceptional craftsmen who find that selling through an online forum is the best way to expand their business. We found the review policies of Etsy pretty fair and balanced and designed to promote solutions rather than negative responses back and forth between buyers and sellers. Etsy has a five-star review system (one being the lowest and five being the highest) for reviewing your purchases. Beware of buying items on this sight that are from sellers based abroad. This Etsy review will take a close look at the Etsy sellers, who are often found at the center of Etsy scams. Etsy’s Return Policy and Buyer Protection. What does this mean for buyers on Etsy? Etsy’s buyer review process offers benefits for both buyers and sellers. On Etsy.com, you’ll find a community of makers, small-business owners, and shoppers who all share a passion for uncommon and rare goods.If you’re new to Etsy, take some time to get to know us.Review our seller policies and learn about fees for selling on Etsy to make sure that selling on Etsy … Etsy employees may remove reviews that violate Etsy’s policies or guidelines. There’s no doubt that Etsy can be a wonderful site to find one-of-a-kind, handmade items from artisans across the globe. The fact remains that an Etsy seller can choose to hide a buyer’s photo of the product if the seller believes that it does not do the product justice. What You Should Know about Etsy.com Reviews. This introduces the question, “Is Etsy safe to buy from with this Etsy review system in place?” That depends. Support independent creators There’s no Etsy warehouse – just millions of people selling … Etsy is a global online marketplace, where people come together to make, sell, buy, and collect unique items. What is Etsy sellers’ return policy like? Overall Etsy reviews average the ratings of a seller from the past 12 months. Etsy simply does not do enough to screen its sellers to ensure the best experience possible for buyers. Sellers do have options available to address Etsy complaints put through the Etsy.com reviews system using the following methods: It’s important to note that when a seller responds to a buyer’s review publicly, the reviewer can no longer edit their review or rating, even if the seller deletes their response later, and the buyer can’t respond on the seller review page. Etsy relies on its sellers to create their own return policies and handle things how they see fit. One theme is common among these Etsy complaints: the Etsy seller does not always deliver as promised and some of them have “no refund” policies, making it impossible to return an item. Is Etsy safe? If someone mentions posting a photo and it’s not there, then that’s a heads up the seller has chosen to hide the image for some reason. After all, if a customer is truly not happy with their product, it stands to reason that they wouldn’t be leaving a 5-star review– and therefore would not be able to attach a photograph to illustrate a discrepancy or defect. Our goal for creating this Etsy review, is to provide answers to the questions, “Is Etsy safe?” and “Is Etsy legit?” so you can decide if Etsy is a website you would feel comfortable using and can benefit from the one-of-a-kind items there without getting scammed. If they work hard on their customer support and garner good reviews, then they know that the bad reviews won’t plague them forever. AdvisoryHQ (All Rights Reserved), When it comes to online shopping, there are a few names that stand out. On Etsy’s forums, sellers called it “outrageous,” “unconscionable,” and “absolutely absurd.”. This is not a concern for anybody selling vintage on Etsy, so if … With this Etsy review, AdvisoryHQ will answer the questions, “What is Etsy?” and “Is Etsy a legit site?”. It could be due to the fact that almost anyone can sell on Etsy. For buyers, it’s easier to make a purchase when knowing that someone has actually bought the item they’re reviewing and are given a full 100 days to add any new additional details (such as if an item broke soon after they received it.). Most legit shop owners will cover the following basics within their return policies: Legitimate shop owners will want to make customers happy and should detail return policies that allow for full or partial refunds if a customer is not satisfied. Related: ASOS Reviews | Is ASOS Legit? Do you crochet? The main focus of Etsy is handmade and vintage items, like clothing, jewelry, home decor, greeting cards, and more. Etsy is essentially a marketplace of custom, crafted goods that facilitates the connection of sellers and buyers. I started selling on Etsy three years ago and it took six month to start getting sales. Overview of Liligal Reviews. The curious thing is that Etsy only allows reviewers to post photos on 5-star reviews, therefore sellers can only hide photos from 5-star reviews, which one assumes be a positive overall review. It helps sellers build a good reputation by collecting positive customer reviews that instill trust in new shoppers. Several Etsy reviews mention products of poor quality that differ from the descriptions or photos provided on the site by the sellers. Although an Etsy seller has the ability to refute written reviews of 3 stars or less, and then stop the buyer from editing their original review, this is not necessarily a bad thing. While the Etsy review system will automatically attach a picture of the purchased item, customers also have the option to attach their own picture when leaving a 5-star review. In a post on the forums Tuesday, an Etsy community manager reiterated that sellers should report reviews that are based on “things outside of the seller’s control, such as the actions of a shipping carrier.” They also said the company had taken additional steps in December to improve their transparency to customers about shipping … As for buyer protection, Etsy offers a few tools to ease transactions for buyers. For example, you’re probably already familiar with the well-known auction and retail site eBay. I just got a email from etsy for Service Level Standards...my rating is 5 star. If a buyer includes a photograph of their purchase alongside a five-star review, this photo will be visible to anyone who looks at your reviews. Buyers use Etsy’s five-star review system (one being the lowest and five being the highest) to review their purchases. Personally, I don't think anyone with a shop selling … But how do sellers see the Etsy review process? Choose a star rating that best represents the product and experience you had, and add details in the provided text space. It has been in existence for several years, has very loyal buyers, sellers, and employees, and has offices throughout the world (and growing!). Review AdvisoryHQ’s, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. To leave a review on Etsy, head to the Purchases page on your Etsy account. I often don't look at my reviews, it is too distracting, but from time to time that is only time i know if there is a problem....i tried to look for my reviews … How Long After Purchase Can You Leave/Edit a Review? For sellers, they have a few tools at their disposal to combat reviews they feel violate Etsy’s policies by reporting them, and even to remove photos that they feel don’t properly reflect their products. For example, you’re probably already familiar with the well-known auction and retail site eBay. If your order has delivery tracking, the delivery date is when the shipping carrier marks your order as. Would you do business again with this seller? Even if an Etsy seller does have the ability to make the photograph private, buyers can rest assured that the rest of the review, including the buyer’s comments, regardless of whether they are negative or positive, will remain in place for 12 months. Etsy Seller Bookkeeping Spreadsheet - Bookkeeping Template for Etsy Shop Owners - Accounting Spreadsheet. Sellers can only respond to a review once, so after that, any communication will have to be moved to their private messaging system. Do you create handmade teacups? The main focus of Etsy is, Etsy.com has been on the web since 2005 and currently has, One way you can tell if a seller is safe to shop with is by looking at their Etsy reviews. If you feel as though this photo does not accurately reflect your brand or aesthetic, you may hide the photograph: If you feel as though the review, or photo, is in violation of our policies, please click Report this Review directly under the review. ; Reviews can be left on eligible items within the 100-day review period, which begins on an … A Scam? Consumers satisfied with Etsy most frequently … Consumers worry that sellers on Etsy are able to screen their reviews and to make themselves and their products appear more trustworthy. (adsbygoogle = window.adsbygoogle || []).push({}); Copyright © 2015-2021. When Can I Leave a Review or Report a Problem With an Order? Buyers do not want to get caught in Etsy scams with their money, so we will take a look at the security of buying through Etsy. 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