using your smartphone to talk to the Customer Service help desk), you cannot click “Begin Video Visit.” It will not work until the phone is hung up. If you or a loved one are suffering from a life-threatening condition, you should go to a hospital emergency room or call 911. See, A working camera and microphone on a mobile device or computer. Before you begin your first virtual visit, we have a few helpful tips to get you started. Google Chrome is the recommended web browser. Best Place to Get Care, Best Place to Give Care At Saint Luke's Health System, we take pride in our physicians and create an environment where they can achieve their highest achievement and focus on patient care. If your microphone and camera aren't working, exit your application (SaintLukesKC, myChart, or mySaintLuke's webpage) and verify that both your camera and microphone settings are switched to “On” on both your application and your web browser. Saint Luke's Health System, Kansas City, Missouri. If you are on the same device talking to someone (e.g. To virtually visit a provider, you must have: We offer instructions for immediate care offered through Saint Luke's Convenient Care and scheduled visits through your primary or specialty care provider: Instructions for beginning your video visit: To schedule a virtual visit, call your Saint Luke's primary care or specialty care provider. Simply select a physician and connect. See, Complete your eCheck-In up to seven days prior to your visit. Review specifics for each program below. Click “Put Me In Line.”, Add information about what you would like addressed during your visit, then click “Put Me In Line.”, You will be prompted to complete eCheck-In. Go to Settings>SaintLukesKC>Turn both your camera and microphone settings to “On.”. For student convenience, many programs offer 2+2 agreements with other institutions for a bridge to undergraduate degrees. Having technical issues? The health system is driven by a simple goal: to be the best place to get care and the best place to give care. If your microphone and camera aren't working, exit your application (SaintLukesKC, myChart, or mySaintLuke's webpage) and verify that both your camera and microphone settings are switched to "On" on both your application and your web browser. Saint Luke’s staff, patients, and visitors are all treated with respect and compassion. Once complete, click “Begin Visit.”. You can disable your camera by clicking the camera icon. Our physicians are U.S. trained and board certified. Completely exit both your browser and SaintLukesKC/myChart app, then relaunch by following the same steps above. Make sure you have your camera settings on to “Ask” or “Allow” for the Safari Web Browser. With SaintLukesKC, you can message your provider, view test results, schedule an appointment, complete a virtual visit, and manage refills. Saint Luke's diverse group of clinicians and professionals reflects the community it serves, making it a strong, compassionate partner. Here, you can change your default microphone and camera settings, if needed. What if I can see myself on the screen, and see the audio wavelength (in green), but cannot see/hear the doctor? Once complete, click “Begin Video Visit.”, Download the app (SaintLukesKC on mobile; Epic myChart on tablet) and log in to your mySaintLuke's patient portal account. Job Description Provide administrative assistance and support to the Directors and CEO for Post Acute Services. Saint Luke’s offers additional educational programs, courses, and opportunities across the health system in several specialties and areas of focus. Why can I see and hear the doctor, but they can’t hear me even though they can see me? Once the provider joins, you will see them there. Since 1887, Saint Luke’s has played an integral role in high-quality, expert medical education in the Kansas City area and beyond. Now it’s even easier to access the health care you trust. View microphone and camera tips. The Dojo Toolkit -- iframe_history.html This file is used in Dojo's back/fwd button management. Click on the “Test Hardware” button. Click "Begin Video Visit." Saint Luke’s Concierge: 816-932-5100, University of Missouri–Kansas City School of Medicine (UMKC). Make sure you've disabled your pop-up blockers in your browser. We’re available 24 hours a day, seven days a week. Saint Luke’s Health System consists of 16 area hospitals and campuses and several primary and specialty care practices, and provides a range of inpatient, outpatient, and home care services. Find a doctor, one of our hospitals, or at a job at Immediate Care See a provider via video visit for common illnesses, such as allergies, asthma, flu and COVID-19 symptoms, cough, and more. If you do see yourself and see the audio wavelength, scroll to the bottom of the page and click “Everything is Working.” This will launch your web browser. On-Demand Video Visits Available Monday – Friday, 8 a.m. – 8 p.m.; Saturday and If asked, allow access to your microphone and camera. See. Saint Luke’s South Hospital in Overland Park, Kansas, is a state-of-the-art health care facility offering comprehensive care and 24-hour emergency services. Saint Luke's Health System Kansas City https://saintlukeskc.org Saint Luke’s Health System consists of 16 area hospitals and campuses and several primary and specialty care practices, and provides a range of You will also have the option to flip your camera to the back camera by clicking on the far-right icon. American Well is an independent company. I clicked “Everything is Working” and all I see is a white/black screen on my browser, what do I do? 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